REFUND & RETURN POLICY

You may request a return within 7 days of delivery for eligible items.

Eligibility

• Item must be unused, unopened and in its original packaging with the seal intact.
• Proof of purchase (order number) is required.
• Request must be made within 7 days of receiving the order.

Non-returnable items

For hygiene and safety reasons, the following cannot be returned once opened or used:

• Hair colors, developers and bleaching powders
• Shampoos, serums, masks, oils and treatments
• Wax strips, razors and personal grooming accessories
• Items bought on clearance or as part of a promotional bundle (unless faulty)

Damaged, defective or wrong items

If you receive a damaged, leaking, expired or incorrect product, contact us within 48 hours of delivery with clear photos or an unboxing video. We will send a free replacement or issue a full refund, at no extra cost to you.

Color results

Hair color results depend on your natural base shade, previous treatments and how the product is applied. Always do a strand test and patch test 48 hours before use. Unexpected shade results are not grounds for a refund on opened products. Our team is happy to advise on shade and developer choice before you buy.

How to request a return

1. Message us on WhatsApp or email with your order number and the reason for return.
2. Our team will confirm eligibility and share return instructions.
3. Send the item back in its original packaging. Return shipping is paid by the customer unless the item was damaged or incorrect.

Refunds

Once we receive and inspect the item, approved refunds are processed within 5–7 working days via bank transfer, JazzCash/Easypaisa, or the original payment method. For COD orders, refunds are made by bank or mobile wallet transfer.

Exchanges

Unopened items can be exchanged for a different product or shade, subject to availability. Any price difference will be charged or refunded.